Today was a challenging day for Team Foxmarks. We managed to complete the server upgrade and data migration that we'd been planning for a couple of weeks, and, while I would like to report that it went smoothly, that would not be an accurate characterization of the process and its ultimate outcome.
The bad news is that we lost some user accounts in the migration. To those users whose accounts suffered this fate: we're truly sorry. Instructions for recreating your account can be found here; the silver lining in the cloud is that, since the data in your account is a copy of the data that you already have on your PC's, in all likelihood, no data was lost. (We do, however, have backups; contact us if you feel you need those backups.)
Nonetheless, we realize that this will inconvenience some users, an unfortunate irony as Foxmarks' core value is about convenience.
Our first priority is getting affected users back on board. I'll be posting more about what happened and what steps we'll be taking to prevent future mishaps.
can't access my account and the "recreating your account" trick is not working for me either. Help!!!!!!!!
ReplyDeleteThis worked fine for me, Todd.
ReplyDelete@VS: Are you using the same username and password you used before? Try opening the sync dialog on the other PC that you sync with and copy/paste the password to a text document and email it to yourself, then open the email at the first PC and copy/paste it into the setup wizard. Can't hurt to try!
I meant "good folks", not "fox". Sorry...
ReplyDeleteI have, and it didn't work. But I do have to confess: I've been relying in a cached password all this time, and now can't be 100% sure that the password I am using is correct. So, I am really stuck: I'm obviously one of those users whose accounts got affected, but my particular situation is exacerbated by my stupidity in forgetting the password. It's all my fault, but I am hoping the good fox at foxcloud will help me somehow -- a manual force-reset, if possible?
ReplyDeletewhy didn't you utilise the login error screen to post this message...? cracking my head on this... went over to delicious instead... not the same but keeps check on my links! Please let me know when your next major release is out and I'll try again!!
ReplyDelete@mickemus: We did post on the login screen. We left the message there and on the front page of our website for a month. Sorry if you missed it.
ReplyDelete