Monday, December 24, 2007

Foxmarks 2.0.36 Released

We have just released an update to the Foxmarks 2 extension for Firefox. If you have never been able to sync one or more of your computers using Foxmarks 2, please download and install this version. If you still get an error attempting to manually sync, press the Help button for more information about what to do next.

Feel free to note your experience with the new version as a comment here.

Sunday, December 23, 2007

Foxmarks 2 Down for Brief Maintenance

As is our habit, we're taking the service down for some brief tuning starting now (8:15 PM PST). We should be back online in 10 minutes or so.

Saturday, December 22, 2007

Foxmarks 2 Maintenance Completed

Everything went swimmingly and the service is back up. If you're having trouble, please refer to the Upgrade FAQ.

Foxmarks 2 Down for Brief Maintenance

As promised last night, we've taken the Foxmarks 2 service down for a brief maintenance. You won't be able to sync or otherwise access your bookmarks during this time. We expect to be back up in 30 minutes or so, and will post again here when the work is completed.

Friday, December 21, 2007

Foxmarks 2: The Gift That Keeps On Giving

As we head into the holiday weekend, we wanted to give an update to those of you who have followed the nail-biting thriller of this week's Foxmarks 2 upgrade.

We've made a series of changes to our server configuration to increase efficiency, improve throughput, and expand overall capacity. (We'll be taking the service down for about 30 minutes tomorrow morning Pacific Time to make one last change.) At the same time, the incoming rush has largely died down; the activity that places the highest load on our service -- bringing in a new user's complete set of bookmarks -- has abated.

These two factors have allowed us increasingly to meet overall user demand. During the busiest time of the day when demand may exceed our capacity, we throttle access to prevent the service from bogging down. If you have automatic sync enabled and you get throttled with the message "Server is currently unavailable," Foxmarks will simply try again later. Eventually, it will get through. Regardless, we expect that we won't be throttling anyone at all over the coming days, as the last of the Foxmarks 1.0.1 users upgrade to Foxmarks 2. To date, 80% have made the switch.

If you have further questions, please check out the FAQ that we prepared regarding the update.

And, as a final gift: this very blog post for those of you who'd like to pile on in the comments section -- the previous one was getting a bit unwieldy.

As always, thanks for your support.

Monday, December 17, 2007

Foxmarks 2.0.34 Launched

A few moments ago, we submitted Foxmarks 2.0.34 to the Firefox Add-ons site. Existing users of any earlier version of the extension should receive update notifications through Firefox. Please note that if you upgrade from version 1.0.1 to this version (or any other version of Foxmarks 2) that you need to update all of your computers, as Foxmarks 1 and Foxmarks 2 do not sync with each other. For details of what's new in this upgrade, check out our original post.

We're monitoring the upgrade process closely from our end and expect that everything will go relatively smoothly, especially compared to the bumpy attempted launch in November. Once it's clear that everything is stable, we'll post more information here for the curious about how we improved our capacity compared to last month. We're not superstitious by nature, but in this case we'll try to avoid jinxing anything by declaring a premature victory.

Update: We're several hours in to the upgrade now, and from all signs, things are going well. We're converting a bit over one user per second to Foxmarks 2 (well over 10,000 so far). We've heard from a few folks with problems -- not surprising given the size of the audience -- but on a percentage basis, more than 99.5% of users are converting without complaint.

Update 2: We've had 60,000 users successfully upgrade thus far. We're making some adjustments right now, shifting load amongst the servers to try to get things to move faster. We appreciate your patience.

Update 3: As many of you have observed, our servers are super-slow right now in responding to all of the traffic, with wait times of as much as 3 minutes to sync; some users are getting "Connection Reset" errors. We know it's frustrating to you, but hope you can be patient as the new system digests all of the incoming data -- we'll get there. Also, please try not to confuse slowness with complete failure -- Foxmarks 2 is working, but we have more than 500,000 users to migrate to the new system. In the past 24 hours, we've migrated over 72,000 users, and we're working to increase the rate of migration. Don't lose faith!

Update 4: Well, it has been a rough day for the elves here at Foxmarks Central. If you are a Foxmarks user, it was no doubt a rough day for you, too. We took advantage of the recent quiet period this evening to re-engineer one component and tune the overall system. As the East Coast of the U.S. comes online tomorrow morning, we're anticipating another rush -- likely smaller than today's, but probably still challenging for us. As several of the commenters in the thread below have observed, things will return to normal once we're through this transition. In the meantime, we appreciate whatever patience you can muster.

Update 5: From our vantage here at Foxmarks Central, we can now -- finally! -- see the storm clouds clearing. Thursday should bring the first glimpses of the sun since the launch process began, and on Friday, we forecast clear skies. For those who don't appreciate metaphor: on Thursday we expect server performance to approach normalcy. By Friday, everything should be -- dare we say it? -- normal.

Thanks to those of you who were patient through this ordeal, and especially to those of you who voiced support for what we're doing. This has been difficult for us, too, and your kind words helped power us forward. To those of you who have been critical: we understand your frustration, and apologize for the inconvenience we've caused you. But to the person who referred to Foxmarks as "the Vista of Firefox Extensions": that, sir, was uncalled for and below the belt.

We'll be doing a post here tomorrow that explains more about what we're doing and why. Please stay tuned for more.

Update 6:  The bad news is that we didn't get to make the blog post today that we talked about doing yesterday -- please check back here tomorrow for that. The good news is that we have continued to dial in improvements in server performance, as many of you have noted this evening. We are also now well past the big wave of user upgrades, so we can now start to shift from crisis management to ongoing care and feeding. The service is definitely on the mend; tomorrow should be good day.

Wednesday, December 12, 2007

Foxmarks 2.0.34 Released

The releases are coming fast and furious. The latest version of Foxmarks improves performance for people with large data sets, and, for people using their own server, fixes some bugs and adds some additional controls. Please give it a shot and let us know what you think.

The changes made for people using their own server, in particular, have not been thoroughly vetted; they work for us on our test servers but if they don't work for you with yours, let us know.

Tuesday, December 11, 2007

Foxmarks 2.0.33 Released

We just released Foxmarks 2.0.33, which adds the fi-FI (Finnish) locale and fixes a couple of minor bugs. Note that we haven't yet released this on the Firefox Add-ons site yet, so you won't receive an automatic notification of this release's availability.

If you upgrade to this version (or any other Foxmarks 2.0.x version) on one computer, you must upgrade all of your computers; Foxmarks 2.0.x and Foxmarks 1.0.1 do not sync with each other.

If you have any problems, please let us know by posting here or sending us email.

Friday, November 30, 2007

Foxmarks 2.0.32 Released

Earlier today, we released Foxmarks 2.0.32, an update that includes several important fixes and additions. If you are already a user of Foxmarks 2, we strongly recommend that you upgrade. If you are still using Foxmarks 1.0.1, you are welcome to upgrade, but please make sure you upgrade all of your computers -- the old version and the new do not interoperate.

This version is a candidate for our re-launch of Foxmarks 2 on the Mozilla Add-ons site. If you see any problems with this version, please let us know here or via support@foxmarks.com.

Saturday, November 17, 2007

Foxmarks 2: It's Alive!

For those of you who have been anxiously or patiently waiting:

We have now returned the Foxmarks 2 service to operation! This will allow users who have downloaded Foxmarks 2 to resume normal synchronization, and we believe that there is sufficient capacity to handle the current base of installed Foxmarks 2 users.

However, we do not yet have enough capacity to handle the huge influx of users that results when we make the extension available on the Mozilla Addons site, so we won't be offering Foxmarks 2 there until we have substantially increased our capacity. If you need to download the Foxmarks 2 extension, please visit this page to get the latest.

If you're uncomfortable seeing how sausage is made, we welcome you to install the original Foxmarks 1.0.1 extension, available on the Mozilla Addons site. To downgrade from Foxmarks 2 to Foxmarks 1.0.1, simply reinstall the extension from that link, and you should be good to go. We'll make sure, by the way, that the Foxmarks 1 server is not impacted by Foxmarks 2 this time around.

We've said it before, but we'll say it yet again: we apologize for the inconvenience this has caused, and we absolutely appreciate your patience (and kind words of support!) as we work through these problems. If you have any questions or comments, feel free to leave them here or mail us at support@foxmarks.com.

Now, if you don't mind, we're going to go take a nap. Good night, Gracie!

Friday, November 16, 2007

The Trouble with Foxmarks 2

If you haven't been reading our previous posts, you might not know that due to a raft of operational problems we have had to turn off Foxmarks 2 which we attempted to launch about 16 hours ago. We'll be doing some retooling so that we can relaunch in the near future and will post more about that when we have a definitive plan.

For now, we recommend that you revert back to Foxmarks 1 which you can do by installing Foxmarks 1.0.1 again. We're working hard to stabilize Foxmarks 1's server as it too got drawn into Foxmarks 2's operational meltdown. The old server is headed back in the right direction, but like a big ship, it takes a while to turn. Syncing will continue to be slow for the next few hours as it gradually returns to normalcy.

Again, our apologies for the inconvenience and headache this has caused you. We're working hard to get it straightened out. Thanks for your patience.

Update: Foxmarks 2 is open again for business. Please see the latest blog post for more information.

Foxmarks 2 Trouble

Unfortunately, we're continuing to have operational difficulties keeping up with incoming traffic from the new version of the synchronizer, and there have also been a few reports of data integrity issues which we are investigating.

In the meantime, we're working to make sure that Foxmarks v1.0.1 continues to be viable for everyone.

Again, our apologies for the inconvenience. We really appreciate your patience as we work through this.

Thursday, November 15, 2007

Foxmarks 2: Retreat!

With great disappointment, we have removed Foxmarks 2 from the Mozilla Add-ons site. Despite our careful planning and simulation, we were insufficiently prepared to handle the rush of incoming users. By pulling Foxmarks 2 from distribution, we hope that our systems will settle down sufficiently that those of you who did download the new extension will be able to sync successfully.

If you have downloaded and upgraded one of your machines and need to upgrade another machine, you can download the extension from our own site.

Our apologies for any inconvenience.  Please watch the blog for updates.

Wow! We're swamped! (Foxmarks servers overwhelmed)

The comments on our recent post about our new launch make one thing clear: people really depend on Foxmarks. Lots of people really depend on Foxmarks.

Our servers are experiencing maximum load right now as users download Foxmarks 2 from Mozilla and attempt their first synchronization. The congestion of the servers is making sync operations extremely slow, and is interfering with use of My Foxmarks. Since there's some shared hardware with the old sync server, there's also some impact being felt there.

There are a few things that we can do to alleviate load, and we're working on those things now. The truth is that the next 24 hours are going to be challenging for us, but we'll be doing the best we can. Once the transition is complete, we still believe that this rough patch will be justified.

In the meantime, some suggestions:

  • If you were using your own server with Foxmarks 1.0.1 and are having trouble getting Foxmarks 2 to work with your server, by all means please revert back to the previous version. If there are problems that we can fix in this area, we will. But first we're working on our own server.

  • There seems to be a problem with the Danish localization. You can pick up a version of Foxmarks that excludes the Danish components (making the UI be in English) by downloading here. We'll try to get this fixed as soon as we can.

  • Go easy on us! If you find that you can't sync, let it be for a while. If you've got automatic sync enabled, the system will catch up eventually.


Thanks for your support and your patience.

Oh no you didn't! Foxmarks Bookmark Synchronizer 2.0 Launches

You may have noticed that a couple of hours ago we released a new version of the Foxmarks Bookmark Synchronizer for Firefox. The elves have been hard at work; this version is a complete overhaul and we're really excited about it. For the curious, here are some of the shiny new bits.

New Features

  • Status bar indicator: Foxmarks 2 displays a small icon in the bottom right of your browser window that allows you to see at a glance your synchronization state. You can also click on it to open Foxmarks Settings and right-click (control-click on the Mac) to open a context menu to get convenient access to commonly used sync functions. If status icons annoy you, you can disable it from the menu.

  • Foxmarks Settings: We completely redesigned the Foxmarks Settings dialog to make it easier to understand and (we think) much easier on the eyes.

  • Password management: Some users objected to Foxmarks 1.0.1's use of the Password Manager to store your password. Foxmarks 2 gives you the option of storing it there or not; if you choose not to, Foxmarks will prompt you for it as needed.

  • Password security: Foxmarks 2 now by default encrypts your password when it is transmitted over the wire.

  • Synchronization: The synchronization engine itself is much more robust in Foxmarks 2 than in Foxmarks 1.0.1. We'll save the details for a future post, but suffice it to say that synchronization under Foxmarks 2 is a much more predictable, reliable process. It can sync just about anything you throw at it.

  • Favicons: Foxmarks 2 now synchronizes your bookmarks' icons.

  • Server communication: Foxmarks 1.0.1 transmitted your entire set of bookmarks each time you changed anything about your bookmarks. Foxmarks 2 now transmits (and receives) only the changed bits, making it a much more efficient consumer of network bandwidth and a far more pleasant experience for users with large collections of bookmarks.


There are a raft of small improvements not listed here that, we hope, add up to a much more solid, transparent, and convenient experience. Try it out and let us know what you think!

My Foxmarks
And don't forget to check out out My Foxmarks, too. It's been promoted from Beta to 1.0.

The Next Few Days...
You may notice some slowness the first time you use Foxmarks 2 as all of your data has to be uploaded to our new server. This is exacerbated by everyone converting over to the new system at the same time. Once you have successfully completed that first upload, though, it should be a smooth ride and well worth the effort.

Wednesday, November 14, 2007

More Beta Downtime

Apologies for the short notice, but we'll be taking the Foxmarks 2 Beta service down in a few minutes to handle some data migration. We hope to be back online shortly and will post here when service resumes.

Foxmarks 1 users will be unaffected by this.

Monday, November 12, 2007

Beta Service Downtime Redux

We're really close to being ready to flip the switch and pronounce version 2 of the Foxmarks Bookmark Synchronizer ready for prime time. We are, in fact, now in what is commonly known in our business as the end game -- "end" because we can see the light at the end of the tunnel and "game" because we're not 100% sure that light isn't really another train coming our way.

Regardless, despite our predictions of downtime last week that never materialized, we're quite confident that we'll be taking down the Beta server for two hours Tuesday morning starting at approximately 9am PST (17:00 GMT). Beta users won't be able to sync or otherwise access their bookmarks during this time; we'll post here again when we're back up. This is all in service of getting our house in order for the full public launch.

Apologies for the inconvenience. Feel free to check in with us here or at support@foxmarks.com if you have questions or need help.

Wednesday, November 7, 2007

Downtime for Beta Users

The good news is that our beta testing has been going extremely well. Thanks to the many users who agreed to be guinea pigs for our next generation synchronizer product, we've uncovered and fixed a handful of bugs, and we're now nearly ready to certify the system as ready for public use.

In preparation for deployment (hopefully this weekend!), we'll be repositioning various server components over the next 48 hours. Beta users will likely see some periods of downtime as we make these changes. Thanks for your patience as we make these final configuration changes.

If you have any questions, please feel free to comment here or send us email.

Wednesday, October 10, 2007

Foxmarks Bookmark Synchronizer 2.0 Available for Beta Testing

Today we're quietly making available our next generation bookmark synchronizer to people who are interested in helping us test it. If you're the kind of person who is comfortable testing new software, finding bugs, and providing feedback, please head on over and download the latest from here. Please note, however, that the current release does yet not allow you to use your own server, and the Chinese, German, and Portuguese localizations are not yet available.

What's New?

The new release (which we've been calling "Jezebel") looks similar to the old Foxmarks 1.0.1. Underneath the hood, though, it's all new, as is the server that we're also introducing today. Where the old synchronizer had to upload and download your entire bookmark set, Jezebel now exchanges only information that has changed with the server. This yields a huge benefit to users with large and constantly changing bookmark sets. We're also now able to sync favicons, something we've wanted to for a long time but was prohibitive until now. On top of this solid platform, we'll be introducing more useful features in short order.

What should I expect?

If you're upgrading from Foxmarks 1.0.1, you'll have to "kickstart" Jezebel by doing a manual sync (Tools -> Foxmarks -> Synchronize Now). This first sync may take a while, as Jezebel has to upload everything to our server. After that, it should be smooth sailing.

Note that you cannot easily mix Foxmarks 1.0.1 and Foxmarks 2.0; they exist in separate universes. If you do choose to run with Foxmarks 2.0, make sure you update all your existing installations to Foxmarks 2.0. There's no risk of data loss, but changes you make with one version 1.0.1 won't find their way to your Foxmarks 2.0 installations until you upgrade (and vice versa). Once you upgrade your first computer to Foxmarks 2.0, going to My Foxmarks will only show you Foxmarks 2.0 data -- another reason to upgrade all your machines.

Our experience so far with Jezebel in internal testing has been positive. No one has lost data (though we recommend that you back up your bookmarks before starting). There are certainly rough edges that we hope to polish off, and you may well find a synchronization error or two -- generally this means that Jezebel detects a condition that prevents it from syncing. If you discover one of these, we encourage you to contact us to let us know.

Regardless, we look forward to hearing from you -- please let us know how it goes.

Tuesday, September 11, 2007

Server maintenance complete.

We’ve finished the server maintenance.  Thanks for your patience.

Brief Server maintenance Tuesday, Sept 11 at 21:00 PDT

We will have some brief server maintenance this evening starting at 21:00 PDT.

All services will be unavailable for approximately 30 minutes.

Wednesday, August 22, 2007

Server Certificate Change

For those of you out there using the HTTPS option in the Foxmarks add-on, you may get some warnings about a "certificate error" when syncing. This is due to our having finally moved over from sync.foxcloud.com to using the more appropriately-named sync.foxmarks.com. You can eliminate the certificate error by updating your Foxmarks settings to use the sync.foxmarks.com server, as detailed in the now-updated wiki entry on this topic. If that's still not working for you, do please let us know!

Tuesday, July 31, 2007

My Foxmarks goes Mobile

In our ongoing effort to provide you with extreme powers of flexibility in accessing your bookmarks, we are pleased to announce the alpha launch of My Foxmarks Mobile, ideally suited for use on mobile phones.

Starting with the standard desktop version of My Foxmarks, we boiled it down to its essence, leaving you with a tiny version of My Foxmarks that's optimized to your phone's small screen and for the most frequent task when you're on the go -- quickly accessing one of your bookmarks.

We're releasing My Foxmarks Mobile as an alpha version because, frankly, our testing on different phones has been less than comprehensive. We know it works well on our phones. Does it work on yours? Give it a shot and let us know in the comments section here.

Saturday, July 28, 2007

We're back!

We're pleased to announce that all public-facing services are back in order again in our new colo. Allan + Elves pulled through again, completing the transition in well under the 6 hours that they had estimated -- a good thing, too, as part of the deal we didn't tell you about was that I was shackled underwater in a glass tank during the process.

If you have any trouble syncing, or otherwise accessing your account or our website, please contact us at customer support.

Thanks for your patience, and apologies for any inconvenience you might have experienced.

Friday, July 27, 2007

Planned Downtime: We're Moving!

Allan and the Elves are planning to turn off the Foxmarks service at 10am PDT, Saturday, July 28, 2007 so that they can move the service to a new colocation facility. They anticipate that total downtime will not exceed 6 hours, but there's always some risk in these activities.

We'll post again just before the service goes down, and once more when we believe it's back to normal. Apologies in advance for the inconvenience, and thanks for your patience.

Wednesday, July 25, 2007

New! My Foxmarks: Manage your bookmarks on the web

Yesterday we quietly took the wraps off a brand-spanking new version of My Foxmarks. Where the old version was decidedly paltry, what's available now (in beta) is chock full of AJAX and JSON and other such nutritional ingredients, none of which matters to you in the least other than that you can now manage your bookmarks -- online, from any connected browser -- in a way that you could do previously only from your own computer.

You can add, delete, and modify bookmarks, folders and separators. You can use drag-n-drop to move things around. You can search your bookmarks in a way that we (in all humility) suggest is better than anything else out there. And there's a "grid" view that allows you to see all of your bookmarks in a flat list, sorted in any way you choose.

We're excited to be able offer a more full-flavored web presence, and we'll continue to push forward to add in more useful features, especially those that make more sense on the web than on the desktop. And since underneath the hood My Foxmarks is still Foxmarks all the way down, any changes that you make to your bookmarks on the web will sync back to your browser, keeping everything squared away. Check it out and let us know what you think.

Whipping up My Foxmarks in the Foxmarks development kitchen is Patrick Corcoran, who joined the company in April as Interface Director. Patrick is one of the rare breed who straddles the divide between User Experience expert and Software Development wizard. The look, feel, and operation of My Foxmarks are all Patrick's concoction. We're thrilled to have him on board.

We'd also be remiss if we failed to acknowledge Allan Bailey, who played sous chef to Patrick's Executive Chef on this project. Allan is another straddler, in his case between software development and operations. Allan's been on the team for about a year; he developed the server that we've been using for the past 8 months to synchronize your bookmarks. For the My Foxmarks launch, he developed the glue that allows My Foxmarks to talk to that server, while simultaneously managing the operational deployment of the new system. (Yes, we know that in the past we suggested that it was elves that keep our servers running. That was a slight misdirection: it is, in fact, Allan and the elves.)

We'll continue to introduce more members of the team as we go. In the meantime, let us know what you think of our latest; we hope you like it.

Monday, June 25, 2007

Foxmarks on Techcrunch

Earlier today, Michael Arrington posted a nice piece about Foxmarks on his influential blog, Techcrunch. As his post suggests, we are indeed working on a significant expansion of the current service offering. We're still pretty early in the development cycle, but what we're building is shaping up into something we think you'll find both useful and interesting. We're pretty darned excited about the potential, but at the same time, we don't want to crank up the hype; being the modest folks that you've always known us to be, vaporware is anathema to us. As we get closer to a public launch, we'll be talking in more detail about what we're up to.

In the meantime, we wanted to address a couple of issues that the Techcrunch post will no doubt raise. First, if you're concerned about the privacy of your data, don't be. Before a public launch, we'll offer you tools to opt-out. Your privacy continues to be of paramount importance to us. See our privacy policy for more details.

Second, the post suggests that Foxmarks is strictly a Mitch & Todd show. That's an accurate picture from a year ago, but no more. We'll be doing introductions for the rest of the team shortly.

Finally, there's a whole other avenue of product development that isn't covered at all in the Techcrunch post. We've been listening to users of the current synchronization service and working to incorporate the best ideas and most important feedback. We'll be talking more about that work in the coming weeks, too.

Stay tuned for more info. And until then, happy syncing!

Thursday, May 31, 2007

Download problems?

With the recent release of Firefox 2.0.0.4, the official Firefox Addons Site appears to have been overwhelmed by traffic; no extensions can be downloaded from the official site right now.

If you're trying to download Foxmarks, you won't be able to get it via the standard mechanisms until the Mozilla team can wrangle this problem under control. In the meantime, you can download directly from our site. (Note that you'll probably have to click the "Edit options..." button that appears near the top of your browser window, click "Add site", click "OK" and then try the link above again).

Thursday, May 3, 2007

Server maintenance complete.

We've finished the server maintenance.  Thanks for your patience.

Brief Server maintenance Thursday, May 03 at 21:00 PST

We'll have a brief server maintenance this evening starting at 21:00 PST for 30 minutes to 1 hour.

Thursday, April 26, 2007

Foxmarks 1.0.1 Available for Testing

We're pleased to announce that Foxmarks 1.0.1 is now available for testing. What's more, we feel that Foxmarks is now sufficiently stable and reliable to merit a 1.0 version number. If it continues to prove itself in the field, we'll release this build to Mozilla for deployment on the add-ons site next week.

Perhaps the most significant addition in this release is a defensive one: if your bookmarks disappear on you (for any of a host of reasons, none of them related to Foxmarks), Foxmarks will now detect that disappearance instead of slavishly syncing your unintentionally slimmed-down set to the server and from there on to your other computers. If Foxmarks detects that some kind of foul play has transpired, it slams on the brakes and requires that you confirm before synchronization continues.

So... happy syncing! As always, please let us know if you see any odd behavior.

Wednesday, April 18, 2007

Use My.Foxmarks to Add a Bookmark from any Web Browser

With great fanfare (a blog post counts as great fanfare here at Foxmarks Central) we're happy to announce that you can now add a bookmark to your collection from any web browser using My.Foxmarks.

Many users have asked (pleaded, demanded) that we allow them to bookmark a new site that they discover when they're not at their own computer. Now you can: using My.Foxmarks add a bookmark from a friend's computer, a computer at an internet cafe, or at the office (where you may be compelled to use a browser other than Firefox; ahem!) and that bookmark will appear in your Firefox bookmarks the next time you sync.

We're in the midst of some more substantial upgrade shenanigans, but we wanted to kick this out to our loyal and devoted users as quickly as possible because the need has been so urgent for so long. We hope this little morsel will demonstrate that we haven't forgotten about you. We haven't! In fact, pretty much all we do these days is think about you and your bookmarks.

Please try it out and let us know how it goes for you, either here or via our support queue if you need a personal response.

Friday, April 6, 2007

Problem with Norton Antivirus Resolved

If you are still having trouble with Norton Antivirus blocking Foxmarks sync with a complaint of HTTP Macromedia Long Filename BO, please download the latest antivirus signature files from Symantec, which are reported to fix this problem. The download is available here.

Feel free to report your experiences here.

Wednesday, April 4, 2007

Server Down for Short Maintenance

As we noted yesterday, we have taken the Foxmarks Sync Server down for a short maintenance operation. We'll post again when it's back up.

Tuesday, April 3, 2007

Brief Server maintenance Wednesday, April 4

There will be a brief service outage Wednesday afternoon, about 15:00 PDT (22:00 UTC), that should last about 30 minutes.

Deleting Bookmarks in Firefox 2.0.0.3

We noticed recently that if you select a range of bookmarks in the Bookmark Manager and delete them, something funny happens: they don't disappear! In many ways, they seem to be gone; you can't actually access them, for instance, but they look no different from ordinary bookmarks. If you restart Firefox, the deleted bookmarks really do go away.

We filed a bug against Firefox for this, and it was recently identified as a duplicate of another bug that was filed last week. So at least we're not the only ones that have seen this. Whatever the problem is, it doesn't seem like it's caused by or related to Foxmarks. But we thought you should know anyway.

Saturday, March 31, 2007

Problems with Norton Antivirus?

Starting yesterday, some users have told us that when Foxmarks tries to sync, Norton Antivirus complains that there is an Attempted Intrusion "HTTP Macromedia Long Filename BO" from your machine against our server. We're not experiencing any such intrusion attempt, and since we're not running Macromedia software on our server, we wouldn't be vulnerable to it anyway.
What we believe is happening is that some users have a pattern of information in their sync files that matches an overly general pattern in Norton's latest virus signature file. Every time Foxmarks tries to synchronize and write a sync file to our server, Norton sees the pattern and confuses it for a worm attack.

We waited in line for hours to chat with a customer service representative for Symantec, the makers of Norton antivirus software. As you might expect they weren't prepared to handle someone with a technical complaint about their software; nor were they very interested in hearing from someone who wasn't actually using their software themselves. But they did offer the following link which I now pass on to Norton users to report and (hopefully) resolve this problem:

Symantec Technical Support
Please let us know if you have any luck with this, and if we can help in some way, please let us know.

UPDATE: This problem has been resolved  by Symantec. Please see our latest post about it.

Sunday, March 25, 2007

"Invalid Install Package" error

Users trying to install Foxmarks today may receive an "Invalid Install Package" error message. This is due to a (hopefully temporary) problem that has cropped up as Mozilla migrates their add-ons site to the newest version.

We hear that the problem should be fixed within the next hour. If you're anxious to get started (and hey, who wouldn't be?), you can download from our site directly. You'll have to add our site to the list of the approved download sites: when the warning bar appears at the top of your browser, press "Options" and then "Add Site" and then click the download link again.

Monday, March 5, 2007

Foxmarks 0.90 Available for Testing

We just now pushed out Foxmarks 0.90, a beta version that contains one small (but, we hope, useful) change. We fixed Foxmarks so that it no longer ruthlessly tramples over your favicons, which was unsportsmanlike at best. We still don't yet sync your favicons, as that's a bit more work. But at least now we're following the principle of "do no harm."

Please take it for a spin and let us know how it works for you.

Wednesday, February 21, 2007

Foxmarks 0.89 Available on Add-ons Site

Today, Mozilla officially blessed the latest version of Foxmarks, version 0.89, and made it available to all users on the Add-ons site. This means that users of the previous version will soon get an update notice from Firefox. As always, we recommend that you upgrade to the latest version for the smoothest, creamiest synchronization experience.

The previous post generated some confusion about how this all works, so we wanted to take a moment to explain our release process. We periodically make what we hope are improvements to the Foxmarks extension and, after some validation, make the extension available on our own site as a beta to users who want to be on the bleeding edge and can tolerate the associated risk of using relatively untested software. Users who wish to download these beta versions have to visit our site to do so; there's no automatic upgrade or notification triggered by releases on our own site.

Once we feel that a new version has proved itself to be reliable, we submit it to Mozilla. They run their own validation process -- completely independent of ours -- and, once they are satisfied that the extension meets their quality and reliability standards, they release it on the Add-ons site. We have no control over the timing of this part of the process; once we submit the extension to Mozilla, it is entirely out of our hands. Once they have completed their validation process and released the extension on the Add-ons site, users start to receive automatic upgrade notifications.

That's it in a nutshell. If you have questions, please let us know here.

Friday, January 26, 2007

Foxmarks 0.89 Released

Today we made available Foxmarks 0.89, a minor upgrade to the previously released beta version, 0.88. We're pretty confident that this is the version we'd like to unleash on the general public, so if you're willing to pitch in to test, please download and install and let us know if you see anything unusual.

Friday, January 5, 2007

"Precondition Failed" errors fixed

The problem causing the rash of "Precondition Failed" errors has been fixed (NFS server and sync server clocks were out of sync).

If you're experiencing some other problem, please contact us directly.

"Precondition failed" error

A handful of users are reporting that they are receiving the "Precondition failed" error when the try to sync. We're looking into the problem and will report back when we have more information.

If you're experiencing some other problem, please contact us directly.

Thursday, January 4, 2007

Sync server back online

We're back in business. If you see any problems, please let us know.

Sync server down for a few minutes

We've taken the sync server down for a bit to do some minor maintenance. We should be back in 15 minutes or so.