Thursday, May 31, 2007

Download problems?

With the recent release of Firefox 2.0.0.4, the official Firefox Addons Site appears to have been overwhelmed by traffic; no extensions can be downloaded from the official site right now.

If you're trying to download Foxmarks, you won't be able to get it via the standard mechanisms until the Mozilla team can wrangle this problem under control. In the meantime, you can download directly from our site. (Note that you'll probably have to click the "Edit options..." button that appears near the top of your browser window, click "Add site", click "OK" and then try the link above again).

21 comments:

  1. Thank you. It worked like a charm. Hopefully the product will work too!-)

    ReplyDelete
  2. Please help: I can download the program, but I keep getting error messages no matter what I do when I try to create the account using the Wizard. It keeps saying that my username is already used and to check to see if I have an existing account. But when I do, it says it can't verify my account. I have tried numerous times on different computers.

    What could be the problem? I really want this program!

    Thanks.

    ReplyDelete
  3. I don't know how, but tried it again and it worked! First went to My Account and saw that I did have an account. Then just logged in on the Wizard and it worked. So glad!

    ReplyDelete
  4. firefox 2.0.0.4 seems to think this extension and others are installed and enabled. but on re-start, none of them are "running" or "available". something must not be set up correctly in my settings? any advise?

    ReplyDelete
  5. @nachi:

    If this is happening across extensions, it's most likely a Firefox problem, in which case you should take up the question with Mozilla support.

    -Todd

    ReplyDelete
  6. I am having a similar problem as Ilene. I've tried to create an account from two different computers now, and the message I get after entering all my account information is "Cannot find content/location". Suggestions?

    ReplyDelete
  7. I am having a similar problem as Irene. I've tried to create an account from two different computers now, and the message I get after entering all my account information is "Cannot find content/location". Suggestions?

    ReplyDelete
  8. I am having similar problems as Ilene, as well. I have tried creating an account using the wizard. and the wizard seems to be stuck at "creating account". After over 30 minutes, I canceled that and checked online to find I had created an account. But, when I try to use the wizard to verify, it hangs up there, with "verifying account" again.

    Please help?

    ReplyDelete
  9. If you need support, please see the support page.

    ReplyDelete
  10. When I try to download I get that the download does not have a security signature. How do I know I'm getting the download from a valid site?

    Thanks.

    ReplyDelete
  11. @Virginia:

    You don't. AFAIK, it's not possible to sign an extension for deployment from the Firefox Addons site. Have you ever seen an extension that was signed?

    ReplyDelete
  12. Can I create multiple accounts? This is a great way to allow teachers to share bookmarks for different grades.

    ReplyDelete
  13. @Geoff:

    You can create multiple accounts, but it's a mess to manage.

    ReplyDelete
  14. I successfully downloaded foxmarks to my PC in my office, but I'm not having the same luck trying to download to the Mac OS X I use at home. When I click the download button, a file foxmarks_bookmark_synchronizer-1.0.1-fx.xpi appears on my desktop, but then nothing else happens. I even tried using Stuffit to open the file, but then couldn't open the install.rdf file inside... What am I doing wrong?

    ReplyDelete
  15. I'm receiving a message today when foxmarks tries to update that it has lost the master file on your end. Then it asks if I want to create a new master from my current broswer... I say yes, it tries to do it, but then reports that this is not allowed.

    So for now, I guess, I'm no longer backed up on foxmarks...

    It's a great idea. I hope this is only a temporary glitch.

    Best...

    ReplyDelete
  16. Hey, I've been using foxmarks for a LONG time I LOVE IT!! It's so amazing. I just rebuilt my vista machine, and I installed it (being one of my primary favorite add-ons) and I try and sync, it says it synced successfully but I don't have my bookmarks. is there possibly a reason why this is happening? HELP! =D

    ReplyDelete
  17. I don't know what's happening but I can't get a good synchronization, every time I close the Firefox in any of my 3 machines it gives me an error when try to synchronize Foxmarks, could there be a server problem? Help me please!

    ReplyDelete
  18. @Helder:

    No, there are no server problems; more likely it's a network problem on your end. Contact customer support for assistance.

    ReplyDelete
  19. I HAD 500+ bookmarks. Several months research. I follow your instructions when I was informed by 'Foxmarks' that my database had become corrupted.

    Anyway, you instructions where unclear; and they're all GONE!!

    I have been computer literate since B4 MicroSoft was just gleam in Mrs. Gates' eye...B4 'CP/M', & I don't think its my fault. Thought you should know. J/A/S

    ReplyDelete
  20. @Jonah Steinhaus:

    If you'd like assistance, contact us at support@foxmarks.com.

    -Todd

    ReplyDelete
  21. By the way I did not get a Status ?, instead I got a status synchronizing .. that just hung forever with no feedback, until I hit cancel. Same thing if I tried uploading or downloading - it would say it was doing that (Downloading ... or Uploading ....), but just hang forever. Moreover, trying to do account management it said I couldn't be verified. Etc.

    Nonetheless, the same thing worked for me (OS X): I uninstalled Foxmarks and went and got it and reinstalled it. My existing bookmarks stored there were preserved. Now it works again.

    As with anything new, I would strongly recommend you backup your bookmarks at least a couple times until you're sure it's working perfectly. That way you only lose a little bookmarking at very worst.

    ReplyDelete