Saturday, March 31, 2007

Problems with Norton Antivirus?

Starting yesterday, some users have told us that when Foxmarks tries to sync, Norton Antivirus complains that there is an Attempted Intrusion "HTTP Macromedia Long Filename BO" from your machine against our server. We're not experiencing any such intrusion attempt, and since we're not running Macromedia software on our server, we wouldn't be vulnerable to it anyway.
What we believe is happening is that some users have a pattern of information in their sync files that matches an overly general pattern in Norton's latest virus signature file. Every time Foxmarks tries to synchronize and write a sync file to our server, Norton sees the pattern and confuses it for a worm attack.

We waited in line for hours to chat with a customer service representative for Symantec, the makers of Norton antivirus software. As you might expect they weren't prepared to handle someone with a technical complaint about their software; nor were they very interested in hearing from someone who wasn't actually using their software themselves. But they did offer the following link which I now pass on to Norton users to report and (hopefully) resolve this problem:

Symantec Technical Support
Please let us know if you have any luck with this, and if we can help in some way, please let us know.

UPDATE: This problem has been resolved  by Symantec. Please see our latest post about it.

Sunday, March 25, 2007

"Invalid Install Package" error

Users trying to install Foxmarks today may receive an "Invalid Install Package" error message. This is due to a (hopefully temporary) problem that has cropped up as Mozilla migrates their add-ons site to the newest version.

We hear that the problem should be fixed within the next hour. If you're anxious to get started (and hey, who wouldn't be?), you can download from our site directly. You'll have to add our site to the list of the approved download sites: when the warning bar appears at the top of your browser, press "Options" and then "Add Site" and then click the download link again.

Monday, March 5, 2007

Foxmarks 0.90 Available for Testing

We just now pushed out Foxmarks 0.90, a beta version that contains one small (but, we hope, useful) change. We fixed Foxmarks so that it no longer ruthlessly tramples over your favicons, which was unsportsmanlike at best. We still don't yet sync your favicons, as that's a bit more work. But at least now we're following the principle of "do no harm."

Please take it for a spin and let us know how it works for you.