Friday, December 19, 2008
We're excited about the upcoming release of Firefox 3.1, and so are you: though Firefox 3.1 is currently in beta and isn't scheduled to launch until the end of Q1 2009, many of you have already written us asking to make Foxmarks compatible with the new version. We are happy to say that we have verified that the current version of Foxmarks (v2.6.0) available on the Mozilla Add-ons website is compatible with Firefox 3.1 beta!
To make it official, we have updated the Mozilla website and wanted to let you know that we will now provide support for Foxmarks on Firefox 3.1 beta.
We also have a new version of Foxmarks that contains a handful of small bug fixes. We're holding off on pushing this to the Mozilla website so that we don't annoy everyone with such a minor update, but if you're interested, here's the link to download it:
Thursday, December 18, 2008
clicking on unsubscribe links that will be displayed in emails from Foxmarks.
We've never been chatty over email (most people have only seen a single email from us) and we plan to keep our messages to you focused and relevant to having the best Foxmarks experience possible.
Friday, December 12, 2008
PC World's privacy expert, Erik Larkin, just published a review of Foxmarks Secure Password Sync on the PC World Privacy Watch blog. His focus is on the security of our implementation and architecture. We're pleased to report that we passed his investigation with flying colors. Here's what he had to say:
"So I did some investigating to make sure that [Foxmarks] had taken the proper precautions. My conclusion: It appears to have done so."
Read the full post on Privacy Watch.
Tuesday, December 2, 2008
Friday, November 21, 2008
Wednesday, November 19, 2008
Thousands of you have been running the Alpha release for the past several months, and we couldn't have gotten this far without your extraordinary help. Thank you. We encourage you to upgrade to the Beta as soon as possible to take advantage of all the improvements from your feedback. Let us know how it goes!
What's new in this latest version:
- Compatible with IE 8
We've made sure that Foxmarks for IE works on the latest and greatest IE 8 Beta 2. It also works on IE 6 and 7 so that you have maximum flexibility.
- Works with Vista UAC
Foxmarks can now correctly manage the order of your bookmarks even if you have User Account Control (UAC) enabled in Vista.
- Syncs without having to run IE
We redesigned Foxmarks to run as an entirely separate application from IE. This is great if you want your favorites synced for a purpose other than accessing them in IE (e.g. load them onto a phone).
- Displays status in the systray
We've added an icon to your systray to display sync status and to give you quick access to Foxmarks features. If your systray is already quite full, you can simply turn this feature off.
- Improved stability and speed
Thanks to your diligent reporting we've discovered and fixed dozens of bugs and memory leaks. We've also made this version of Foxmarks run significantly faster than the Alpha version.
Tuesday, November 18, 2008
I'm thrilled to join the dedicated team that brings you the exceptional Foxmarks add-on. I’ve spent my entire career in technology, much of it focused on making the Web more personal.
After working at Apple Computer for six years I co-founded When.com, an innovative online calendar and events service bought by AOL in 1999. I was also the CEO of Ofoto from its early beginnings through its acquisition by Kodak. I’ve long admired Foxmarks founder Mitch Kapor and his entrepreneurial and philanthropic spirit. It’s an honor to take the torch from him as he moves from CEO to Chairman.
Foxmarks has lots of exciting things cooking and I'm excited to lead the company as we develop and unveil these new products. Today I’m blogging to you from Mozilla’s Fashion your Firefox launch in NYC. We've always had a great relationship with Firefox and are delighted that they invited us to be a part of this product launch. Visit the Fashion Your Firefox website to learn all about it.
Stay tuned for a few new things coming your way before the Thanksgiving break, and as always we hope to hear your suggestions and feedback.
CEO, Foxmarks Inc.
Read the press release about James coming on board.
Friday, November 7, 2008
Mashable, one of the leading Web 2.0 news sites, just did a roundup of the top 16 tools for managing passwords and placed Foxmarks at the very top of their list! We’re thrilled to see great sites like Mashable recommend our new password sync feature.
A growing number of our bookmark sync users have started using Foxmarks to sync their passwords too. Have you tried it yet? If not, give it a try and let us know what you think.
Friday, October 17, 2008
- Firefox Crashes: Some of you, particularly those running 64-bit Linux, experienced Firefox crashes after installing Foxmarks v2.5.0. After some investigation, we discovered that the root cause was a bug in how Firefox parses non-standard values for HTTP authentication headers. We notified the folks at Mozilla about the issue and they've raised it to a "critical" bug and already have a patch that should be available in future Firefox versions. See the Mozilla bug here. This version of Foxmarks includes a workaround for this issue. (Discuss)
- Foxmarks Hangs on Setup: Some of you found that Foxmarks froze when setting it up on a second computer. After being unable to reproduce it for the first two days, we finally had a breakthrough last night and put a fix out this morning. (Discuss)
Oct 22: Fix for those using their own FTP servers available
Some users who use their own FTP servers have also told us that after enabling Password Sync, Foxmarks keeps on popping up a dialog box asking them how to merge their bookmarks. We have a fix available, but it won't be pushed out to the Official Add-ons site for another couple of weeks. Till then, you can download v2.5.4 from our site to fix this issue. (Discuss)
Still working on customized toolbar issue
A few of you have mentioned that Foxmarks causes your customized toolbars to lose their configuration. We haven't been able to reproduce the problem yet, but we have added some code to this release that may resolve the problem. (Discuss)
We'd like to thank all of the users who patiently helped us investigate these bugs and test our fixes. You guys rock!
Wednesday, October 15, 2008
Linux Firefox Crashes (fix available)
Linux users have reported that Firefox crashes immediately, or after synchronizing. This seems to predominantly affect 64-bit Linux users.
Update 10/17: We have a fix available for this issue. Click on "Discuss" to get access to it. We will release this fix to the official Mozilla site soon.
Other Intermittent Issues (fix available)
Update 10/17: We have a fix for this issue too. Click on "Discuss" to get access to it. We will release this fix to the official Mozilla site soon.
Tuesday, October 14, 2008
Securely Sync Your Passwords
You can now sync your passwords across your computers. Password sync is 100% optional and is turned off by default. Your passwords are secured by encrypting them before they leave your computer with a PIN that only you know. You can also assign your passwords to sync profiles to keep your personal passwords at home, and your work passwords at the office. Read our original post or view our feature description to learn more about password sync.
To encrypt your passwords, Foxmarks uses the current state of the art AES 256-bit encryption algorithm. AES is a United States government standard and is recommended by National Security Adminstration (NSA) for encrypting classified information. See the AES Wikipedia entry for more details.
AES works by taking data that needs to be encrypted along with a secret PIN of your choosing, and then produces an encrypted result. It is strong enough to virtually guarantee that your encrypted data cannot be decrypted by a third-party, not even Foxmarks. The biggest point of weakness is in the strength of the secret PIN that you choose. Foxmarks recommends that you choose a PIN that is difficult to guess and contains a variety of different characters and numbers.
Version 2.5 also includes several usability, stability and security enhancements. We've made the sync progress dialog (above) much simpler, added status info to the settings dialog (below), and in general made Foxmarks more robust and easy to use.
To get this release either wait for the upgrade notice from Firefox, or:
Monday, September 29, 2008
Last week we posted a request for Foxmarks users in the San Francisco Bay Area to participate in a market research interview. Today we have some more details to share with you about the session:
- What?: A 90 minute focus group.
- Compensation?: You will receive $125 for your time.
- When?: 8 or 9 Oct. with a choice of morning or evening sessions.
- Where?: South of Market in downtown San Francisco.
This opportunity is first come first serve to sign up as soon as you can.
Thursday, September 25, 2008
If you're interested in participating, please click the link below and fill out a short form to tell us how to contact you. We will get back to you to arrange a date and time when you can join us.
Sign up to be in a Foxmarks Focus Group
Wednesday, September 24, 2008
When you're on my.foxmarks.com, don't forget to add it to your iPhone's home screen for easy access in the future (click on the "+" button, and then select "Add to Home Screen").
Just so you know, we are also exploring a version of Foxmarks for Safari. A Foxmarks iPhone app that syncs all of your bookmarks over the air is also a possibility, so stay tuned.
By the way, we realize that the iPhone is not the only mobile web browser in town. my.foxmarks.com will also auto-display a mobile version for other phones too. Give it a try and let us know how it looks.
Check out Lifehacker's coverage of Foxmarks on the iPhone.
Monday, September 15, 2008
To setup Sync Profiles for your passwords, visit my.foxmarks.com and click on "Sync Profiles" and then follow these steps:
- Select the profile you want to change.
- From the drop-down, select "Passwords".
- Enter your PIN so you can select passwords
(see why this is secure).
- Pick which passwords should or should not belong to this profile.
Tell us what you think about this feature on GetSatisfaction.
Thursday, September 4, 2008
We know how sensitive passwords are, so we built this feature with security in mind from the very beginning. In order to synchronize your passwords, Foxmarks will ask you choose a secret PIN that is different from your password. This PIN will be used to encrypt your passwords before synchronization so that your passwords are secured even before they leave your computer. Only you and your computer will have knowledge of this PIN, so nobody but you will be able to decrypt and access your passwords - not even Foxmarks!
What's more, while we know that many of you want to synchronize passwords (we've been listening!), we also know that some of you may not want to use this feature. That's why Password Synchronization is completely optional and is turned off by default. If you leave it disabled, Foxmarks will simply ignore your passwords.
Password Synchronization is currently a beta feature—though we've done our best to make sure it's foolproof, it may still contain a few kinks. We would love for those of you who are interested to give it a try and let us know what you think. The download page below contains instructions on how to backup your passwords and bookmarks just in case and how to send us your feedback.
Once you download the beta, open the Foxmarks Settings dialog (located in Tools > Foxmarks > Settings...), click on the "Types" tab and select the checkbox labeled "Passwords". Thanks for giving it a spin!
Tell us what you think about this feature on GetSatisfaction.
Wednesday, September 3, 2008
Of particular interest to us: Google Chrome doesn't have a way to sync bookmarks across computers. Since we know a thing or two about this, we're happy to report that we're investigating a Foxmarks add-on for Google Chrome.
But that's not all. Over the past few months, many of you have written in to us asking for Safari support. We're delighted to share that we are exploring how to sync your bookmarks with Safari as well. It's too early to say when Foxmarks for Safari will be available, but we'll be sure to keep you posted as we learn more.
Foxmarks has been syncing Firefox bookmarks across computers for almost two years, and now we're expanding to sync bookmarks across browsers as well. We've just begun supporting Internet Explorer (try out the alpha version) and we hope to add Chrome and Safari to the list.
Yesterday was a big day in the world of browsers; as consumers get more and more choices for how they use the Web, our goal is to make sure you have the freedom to have your data available and in sync on as many different browsers and platforms as possible.
Monday, August 25, 2008
This new version includes several major bug fixes and feature improvements. Here are some of the most exciting ones:
- Bookmark ordering: This new version will preserve the order of your bookmarks when you sync. We worked super hard to make this happen and would love lots of feedback on how this is working.
- Sync Profiles support: Foxmarks for IE now supports Sync Profiles! Keep your private bookmarks at home and your work bookmarks in the office.
- Better international support: Bookmarks stored in the "Links" folder will now correctly appear in your bookmark toolbar, even if you're using a non-English version of IE.
- More stable: We also ironed out several other issues that you told us about including issues with syncing on shutdown, removing the mystery "(2)" that was appended to the end of bookmarks, and supporting long bookmark names.
This new version is now an open alpha, so any Foxmarks user can login and try it immediately. If you use Internet Explorer, please give it a spin and let us know what you think!
What's in our next release?
- Play nice with Vista UAC: we still don't run very well when Vista User Account Control is turned on, but hope to address this in our next release.
- Fix any bugs you find. We're especially interested in any problems non-English users may run into.
Tuesday, August 12, 2008
We're excited to announce the launch of Foxmarks Community Forums, a public place where Foxmarks users can discuss new ideas, ask for help, or simply listen in on the Foxmarks conversation.
Our forums are hosted by Get Satisfaction, a fast-growing service that is focused on helping companies and customers have honest, transparent and meaningful discussions--a perfect fit for Foxmarks.
Before you start using our forums, there are some important things you should know:
- We're listening: Our customer support team and several other employees are monitoring the forums regularly.
- Don't post your sensitive information!: Please note that these forums are public and you should never post your username, password, or email address (or any other personal information) on this site. If we need any such information to resolve your problem, we will ask you to contact us directly via email.
- Post issues and ideas: If you have a problem, we encourage you to post it to our forums so others who are having the same issue can learn how to resolve it. The same goes for new ideas, so that others can join in with their support or additional suggestions.
- Search before you post: We encourage you to search our community forum before reporting a problem or posting a new idea, as it may already exist. If it does, feel free to contribute to the conversation.
- Help others: If you see a post about a problem and you think you have the answer, please respond! We will respond as quickly as we can, but appreciate your help--we're firm believers in the wisdom of crowds.
Wednesday, July 9, 2008
UPDATE: We're back, but things might be slow for a bit.
Final update: All systems normal, total downtime about 90 minutes. If you're having any problems, please consult Foxmarks support.
Monday, July 7, 2008
- Keep your private bookmarks at home, but sync everything else with your work computer.
- Set up a different bookmark toolbar at home and at work, but sync everything else as you normally would.
- Create a shortlist of bookmarks for when you access My Foxmarks from your mobile phone.
The feature works by allowing you to group your bookmarks into different Sync Profiles. You can name each Sync Profile whatever you like and pick which bookmarks belong to it. For example, in the screenshot below, I created a profile called "Office" and added work stuff to it like "Company Intranet", but removed other personal bookmarks like "Cooking Recipes".
Once your Sync Profiles are setup, you simply need to assign them to each of your computers. Multiple computers can have the same Sync Profile, for instance, all your computers at home could be set to sync with your "Home" profile. If you don't assign a Sync Profile to a computer, it will sync all bookmarks as before.
To get started with Sync Profiles, head over to My Foxmarks and click on "Tools -> Sync Profiles". Create new Sync Profiles and select which bookmarks should belong to them. Once you've done that, open up the settings dialog in your web browser and click on the "Profiles" tab. Select a Sync Profile to assign to that browser and you're done! Remember, you'll need to be running the latest Foxmarks client (v126.96.36.199 or greater) to be able to use this feature.
We'd like to thank all the beta testers who've helped us test and improve this feature over the past several weeks. We first announced the Sync Profiles Beta nearly two months ago and we couldn't have released this feature without your help!
Wednesday, July 2, 2008
We're looking for Foxmarks users in Seattle to participate in a usability study that we will be conducting next week (July 7-11). We will be testing some of our latest features as well as improvements to a few existing ones, and are keen on learning what you think!
To participate, you need to have been a Foxmarks user for at least a month and should be able to get to the U-District in Seattle to spend an hour with us next week (July 7-11). We respect your time and will compensate you with $50 for the hour that you spend with us. If you're interested, please write to us and let us know (a) the times when you'll be free next week and (b) your Foxmarks username. We only have 10 slots available for this study, so hurry!
Sign up for the usability study
Thursday, June 19, 2008
We're still in the early phases of development but we want to begin getting your feedback as quickly as possible. If you’re interested in participating in the alpha test please sign up below. We’ll notify you when you can download, install, and start testing. Note that you’ll need a Foxmarks account to register for the program.
Sign up to alpha test Foxmarks for IE
Please remember that this is an alpha release and as such is not ready for prime time. Although this release contains all of the core synchronization functionality, it does not include support for favicon sync, using your own server, and sync profiles. In addition, this release contains two specific limitations that you should be aware of:
- From time to time, the order of your bookmarks in IE may look different than in Firefox. This is because some of the APIs that we need to affect order in IE are not readily available. Read more about the IE ordering problem, or read on below to see how you can help.
- If you're running Vista and have User Access Control (UAC) enabled, then we can't automatically sync your bookmarks. This is such a major limitation that we don't recommend using this alpha release if you have UAC enabled on Vista. Read more about the IE UAC issue.
UPDATE: We've found someone who was able to help us with this issue, so no need to respond. For history's sake, though, here's the original text:
We take great pride in the excellent experience that Foxmarks provides. For us that means seamlessly syncing your bookmarks in the background so that they are in the same folders and in the same order on all your computers. Unfortunately, we haven't yet achieved identical syncing on Internet Explorer due to the ordering issue mentioned above. We've been doing our best to get there, but developing in the IE world is a complex affair, and sometimes not all the bits that we need are documented.
We're looking for a talented individual to help us reach the ideal user experience by digging deep under the covers. If you can help us, we will naturally compensate your technical contributions at the going rate for such efforts, but in addition, we will heap as much praise upon you as you can stand.
If you are up for the challenge, please first read the technical details on the ordering problem to make sure it is a fit for your skills and domain. If it looks like this is right up your alley, please drop us a note. We look forward to hearing from you.
Tuesday, June 17, 2008
We're also delighted to share that Mozilla chose us as one of their launch partners. After you install Firefox 3, you'll see a first-run page telling you all about its great new features. If choose to learn more about how to "Customize" Firefox 3, you'll be presented with a page of a handful of partner add-ons and we're one of them.
Being a part of the Firefox ecosystem has been a great experience for us and our users, and we're delighted to see that Mozilla thinks so too.
If you're spreading the word about Firefox 3 today and also wish to help promote Foxmarks, please share the following Firefox 3 download link: http://www.mozilla.com/en-US/firefox/?p=foxmarks. If a user installs Firefox from this link, Foxmarks will be promoted on the very first page they see after the install.
Alternatively, you can add the following button to your blog or website by copying the code below.
But sometimes that's not enough - you might want to go back in time, and see past versions of your bookmarks. We're delighted to announce that you can now explore your backup history, and even restore from a past version!
Log in to My Foxmarks and click on the "Tools" menu to find this feature. Once selected, you'll be presented with a list of every past backup that we have on record. For now, we store your entire backup history, but we may restrict it to a fixed time period sometime in the future (e.g. the last six months).
Select a backup that you're interested in, and you can either view its contents, export it to an HTML file that you download, or restore your bookmarks to that former state. You can use these features to undo mistakes that you make when managing your bookmarks, or to recover deleted bookmarks that you later realize you need.
We know how important bookmarks are to you and are excited to provide a complete backup and restore solution that you can rely on. If you have friends who cherish their bookmarks but don't need sync, send them our way. We'll make sure their data is safe and sound.
Monday, June 16, 2008
Friday, June 13, 2008
- A Features page that tells you about all the cool things Foxmarks can do
- An animated Tour that describes what Foxmarks is and how it works
- A Jobs page (yes, we're hiring!)
- A direct link to Foxmarks Mobile (it works on your iPhone, too)
By the way, the Backup and Restore feature mentioned on the site is just around the corner. We'll be announcing it and making it available to you early next week.
Thursday, June 12, 2008
We'll post here once service is restored.
This maintenance has been completed.
Tuesday, June 10, 2008
First, we've added an export feature that lets you download a file containing your entire bookmark set. The file stores data in a standard HTML format and can be used to import your bookmarks into most browsers (Firefox, IE, and Safari are supported). If you use another website that needs your bookmark data, chances are that you can feed it this file.
Secondly, we've made it possible for you to import bookmarks from Delicious. Simply tell us the username to import from, and we will fetch the 100 most recent public bookmarks found in that Delicious account, and add them to a newly created folder in your bookmark set. You can use this feature to import your own Delicious bookmarks, or to import interesting public bookmarks that another Delicious user has made available.
The 100 bookmark ceiling is a limitation of the Delicious API that we are using (one that does not require us to ask you for your Delicious password).
Tuesday, May 27, 2008
We should note that until Firefox 3 ships (expected in about two weeks, according to what we hear), we'll be continuing to refine Foxmarks' support for that browser. There are still some rarely experienced problems, but having validated the core functionality with nearly 20,000 users in beta test, we felt sufficiently confident to make it available to anyone who has already made the early jump to Firefox 3.
If you experience problems, please feel free to check out the FAQ or drop us a line.
Update: If you'd like to tell us how much you love Foxmarks (and aren't embarrassed to profess as much in public), leave us a comment right here on the blog. (We read and appreciate every one of them; honestly we do.) If you don't require a response, commenting on the blog is better than sending email to our poor over-worked support people, who right now are collapsing under a pile of incoming fan mail. Oh, but don't stop sending the cookies; the elves love those cookies.
Monday, May 5, 2008
To collect feedback on this ultra-new feature and make sure we're doing it right, we are making Bookmark Profiles available to a limited number of people who sign up to beta test it. We want to hear from you about your experience using this feature so that we can iron out kinks before making it available to everyone. Was it intuitive or confusing? What kinds of profiles did you create? Did you run into any bugs along the way?
If you’re interested in participating in the beta test, just head over to beta.foxmarks.com to register. We’ll notify you via email you when you can download, install, and start testing. You’ll need a Foxmarks account to register for the program, and a Firefox 2 or 3 web browser to install the extension in.
Once you have access to the Profiles beta program, here's how to keep sensitive bookmarks where they belong with Bookmark Profiles:
- Log in at my.foxmarks.com and click on the "Profiles" button under the "Tools" menu.
- Create a new profile and name it to reflect its nature (e.g. "Office").
- Choose items to include in each profile. Items must be located in the toolbar or root bookmark folder.
- Assign a profile to your browser in the "Profiles" tab of your Foxmarks extension's "Settings" window. Your browser will now only sync items that are part of that profile.
Any items you place in a folder that is part of a profile will only appear on computers assigned to that profile. If you place items anywhere else, then they will be available on all computers.
Monday, April 28, 2008
For those of you who haven't upgraded yet, please do so as soon as possible. Starting today, we will stop accepting requests from Foxmarks 1.0.1, and will instead show you a reminder notice every time it attempts to sync. If you wish to continue synchronizing your bookmarks, you will have to upgrade.
Switching to Foxmarks version 2 should be painless:
- Make sure you have cookies enabled.
- Make sure your proxy server settings don’t block Foxmarks version 2.
- Install the latest client from Mozilla Addons website.
- Walk through the Foxmarks setup process.
We are dedicated to making sure that your switch to Foxmarks version 2 is smooth, and encourage you to contact us with any problems, suggestions, or comments you might have.
We will end support for the Foxmarks version 1.0.1 extension on May 15th. After that, only users who use Foxmarks 1.0.1 with their own servers may continue to do so without interruption.
Wednesday, April 9, 2008
update: All done! Thanks for your patience.
Monday, April 7, 2008
We recognize that upgrading can be a hassle; we strive to minimize unnecessary updates. Unfortunately, this is one of those cases where we can't continue to support earlier versions of the extension with newer versions of the server. As always, we appreciate your patience and support.
Note that if you're running the beta version of Foxmarks, you won't have to do anything; the beta versions are fine as is.
Also, if you're one of the few users who are still using Foxmarks 1.0.1, a reminder that that system is heading toward retirement.
Friday, April 4, 2008
Update: The beta program is now an open beta. Go to the beta site to download the beta software immediately.
Thursday, April 3, 2008
Those of you who've been with us several months know that when we launched Foxmarks version 2 three months ago, we ran into a host of operational issues. It was a painful experience for our users, and we learned a lot from all of you about how to better move forward. Because of the initially difficult transition to version 2, we've held off on retiring version 1.0.1 until we're completely confident that version 2 was rock solid.
We're happy to say that Foxmarks version 2 has been running smoothly since mid-January. More Foxmarks users are synchronizing now with version 2 than ever did with version 1.0.1, and are reaping the benefits of the transition: faster, more efficient synchronization, superior favicon support, upcoming Firefox 3 support, bookmarks sharing, and much, much more.
Switching to Foxmarks version 2 should be painless:
- Make sure you have cookies enabled.
- Make sure your proxy server settings don't block Foxmarks version 2.
- Install the latest client from Mozilla Addons website.
- Walk through the Foxmarks setup process.
We want this switch to go smoothly for anyone still using version 1.0.1, and encourage you to contact us with any problems, suggestions, or comments you might have.
We appreciate your help in upgrading to Foxmarks version 2--we're committed to making the upgrade go as smoothly as possible for everyone, so let us help in any way we can! Retiring our old software allows us to focus on making Foxmarks version 2 the quickest, most efficient, and most lovable bookmarks synchronizer available for Firefox. We think you'll love the things we have in store for you.
Wednesday, March 26, 2008
We did learn of a few new issues, though, and have implemented fixes for those things. Yesterday, in fit of confidence we admitted into the beta test the entire remaining queue of people who had registered. (If you registered before yesterday and didn't receive an invitation, it's probably because your spam filter ate the email we sent. Head over to the beta site and you should find that you've been admitted.)
So things are looking quite good. There are, however, still a number of items that we'd like to take care of before we throw open the doors completely and call this a finished product.
- Firefox crash: Some users have seen both intermittent and consistent crashing of Firefox during synchronization, especially initial synchronization. We believe this is caused by a bug in Firefox, and the developers at Mozilla are now investigating. If you experience this crash, please be sure to allow Firefox to submit a crash report to Mozilla.
- Favicons getting swapped: A few users have reported seeing the wrong favicon associated with some of their bookmarks. This too seems to be a Firefox bug.
- Cosmetic problems: There are a collection of cosmetic problems with the layout of the Settings dialog on various platforms and in certain localizations. We'll be working on these soon.
- Unfiled Bookmarks folder: The Firefox 3 "Unfiled Bookmarks" folder is sometimes erroneously duplicated within users' bookmark sets. This, too, is something that we're looking at.
If you experience a problem that is not on this list and haven't already told us about it, please first make sure that you're running the latest version of the beta extension (currently 188.8.131.52 as of this writing but being updated frequently). If the problem persists on the current version of the extension, please drop us a line to let us know about it.
Wednesday, March 19, 2008
You can share as many folders as you like; as you update your bookmarks and synchronize, your shared content is automatically updated as well. None of your folders are shared by default—only folders that you've designated will be shared.
To share the bookmarks in a folder, log in at my.foxmarks.com, select the folder, then click on the "Sharing" button in the toolbar (see the big yellow arrow below). In the dialog that appears, select the "Share this folder" button, and you're ready to go!
Think of all the great things you can start sharing with your friends and family: your favorite blogs, places that you'd like to go on vacation, or, like us, a sampling of our favorite comic strips.
We love hearing your feedback. If you have a specific problem or suggestion, please write to our support team; otherwise leave us a comment below.
Tuesday, March 11, 2008
Testing has revealed a handful of minor bugs in Foxmarks itself; we've been rolling out fixes as the bug reports come in. We've seen (and users have reported seeing) Firefox crash while Foxmarks is running, but each successive beta (starting with Firefox beta 2) has shown improvements in this area. There hasn't been a single report of Foxmarks crashing Firefox beta 4 yet; that version was only released yesterday, but we've been impressed by how the quality of Firefox keeps marching forward with each release. Beta 4 may well be stable enough for general use with Foxmarks. We're keeping our fingers crossed.
There are also reports of occasional performance problems -- sometimes sync under Firefox 3 is really fast, and sometimes it's quite slow. Surprisingly, this variability occurs on the same computer with the same bookmarks within the same session. We're not sure what might account for the difference yet, but we're looking into it.
Overall, testing has gone quite smoothly. As long as we can keep up with the rate at which bugs are reported, we'll continue to allow more people in to check it out. If you're interested in participating, you can sign up here. Note that you'll need a Foxmarks account to register.
P.S. Thanks to the many users who have taken the time to test! Your efforts to find and report bugs make a real difference, and we appreciate it. Oh, how we do.
Friday, March 7, 2008
Feel free to let us know how things are going here. But please do note that we don't handle customer support here on the blog; if you're having a problem and would like assistance, write us here instead. We're happy to help.
Thursday, March 6, 2008
As always, we're happy to hear about your experience using Foxmarks, both good and bad. But if you have a problem that requires assistance, please contact support instead of posting here; we don't handle support issues here on the blog.
Friday, February 29, 2008
If you're interested in participating in the beta test, just head over to beta.foxmarks.com to register. We'll notify you when you can download, install, and start testing. Note that you'll need a Foxmarks account to register for the program.
Over the coming weeks, we'll be admitting people into the program in increasing numbers, starting off slowly to make sure that serious problems are discovered early and their impact is minimized. As we gain confidence that everything looks good, we'll be opening the doors wider. We expect that Foxmarks will be ready for general release well in advance of the Firefox 3 final release.
We really appreciate the enthusiasm that so many of you have expressed and are delighted to be able to work with you to produce a first-rate synchronization product for Firefox 3.
Update: March 4, 2008: It's on! This evening, we admitted the first batch of beta testers. Interest in the beta test program has so greatly exceeded our expectations that we've only been able to admit the first 5% of volunteers. If you haven't received your invitation yet, please be patient: it's coming soon.
Tuesday, February 19, 2008
Estimated downtime is 2 hours. We expect to be back by 17:00 PST (01:00 UTC).
Update: All done! Thanks for your patience.
Tuesday, January 29, 2008
General comments can be posted here; if you have a specific problem or question that requires a response, please write to support instead.
Saturday, January 26, 2008
- If you've been seeing the message "Synchronization Error" on one or more of your computers, we recommend that you download this new version and follow the procedure outlined here.
- If you can't download and install the extension from our website, please check out the note about that here.
If all goes well, we will make this version available on the Mozilla Add-ons site next week.
As always, feel free to post your general comments here on the blog. If you're having a specific problem and need assistance (or want a response from us), please contact support instead.
Monday, January 14, 2008
As always, you're welcome to post your experiences here. If you are having a problem and would like a response, please write to customer support instead; we can't respond to specific customer issues here on the blog.
Friday, January 11, 2008
Nonetheless, if you're interested in running the latest version, you are welcome to download it from our site -- and we encourage you to do so. It's available here.
As before, if you see what seems like a new problem with this version, please let us know here. If you're having an ongoing problem and require assistance, please contact support -- for a variety of reasons, we can't answer specific questions or provide specific help here on the blog.
Thursday, January 10, 2008
Separately, we believe we have resolved nearly all of the server performance issues that have caused us all such grief. Those who have had problems with auto sync over the past few weeks should find that it now works much more reliably. Monday morning will be the next big test for us, but today was certainly the smoothest day since our launch in December; we are cautiously optimistic about the future. Thanks again to those of you who have had patience with us while we worked through these issues.
Tuesday, January 8, 2008
UPDATE: If you're having trouble installing from the wiki page, try right-clicking the link to "Save the link as..." (ctrl-click under Mac OS X), then install from your desktop by dragging the file and dropping it on a Firefox window. For more information on extension installation failures, check out Mozilla's page on the topic.
As for the server, we're making continuous strides on improving efficiency and performance. A change we completed this evening improves overall throughput substantially; this will translate into fewer "Server is unavailable" messages during our peak hours.
Version 2.0.38 also has a role in this equation. Previous versions of the extension had a not-so-well conceived backoff strategy if it found the server was busy: it would try again in two minutes. This is like everyone hitting redial on their phone trying to get through to the radio station that's giving away Celine Dion tickets: it just clogs the circuits so that no one gets through. By being less aggressive (some might even say less obnoxious) in its backoff strategy, this new version of the extension will allow more people will be able to get through in a more orderly fashion.
This last bit won't yield visible benefits until the new version is in wide use. So if all goes well, we'll be making this update available on the Mozilla Add-ons site for general distribution later this week.
If you see something strange in this new version that you'd like to alert us about, please feel free to post here. If you have a problem that requires a response, please send email to support.
Friday, January 4, 2008
First, our overall status is that well over 95% of our users are now syncing happily with version 2, but we've still got a list of problems that we're working through. (Actually, we think the number is 97.98%, but we don't want to bore you with precision.) Thanks to everyone who has been so very patient with us during the last few weeks, especially those of you who have helped us to understand some of the problems you were having. We realize it isn't very comforting for you if you are in the remaining 3%, but we continue to work nearly 24x7 to resolve your issues as well. We are committed to getting everyone syncing successfully.
Here are some of the problems remaining that you may be experiencing:
- During high traffic periods (approximately 8am - 4pm EST or 1300-2100 UTC), auto-synchronization may fail repeatedly. This will cause the little icon in the lower right corner of your browser to display a red question mark. (If you are the type to examine your logfile, you'll see some errors with a 503 status code.)
- Foxmarks 2.0 is not very forgiving about corrupt bookmark data, unlike its predecessor. A very small percentage of users seem to have some corruption in their data which Firefox hides gracefully, but Foxmarks does not, causing errors when users attempt to sync. If you are using the latest 2.0.36 release (not on Mozilla's site yet, but linked from the post below), you may see an error message that explicitly tells you that you have this corruption in your bookmark data. (For the technically curious: the problem is the same bookmark -- not a copy, but the very same bookmark -- appearing multiple times in your set of bookmarks. We don't know what produces this situation, but it's definitely abnormal -- if you have a clue about what might cause this, please post here. If you delete one of these cloned bookmarks, your vision will go fuzzy for a moment and then the other member of the cloned pair will disappear too, leaving behind only an empty bookmark. Creepy.)
- If sync for you seems to take forever or you see a message saying "Foxmarks is busy" each time you try to sync, you have likely encountered a proxy settings problem. This may only affect one of your machines and is applicable even if you are not using a proxy. (Again, for the curious: if you have enabled Firefox's automatic detection of proxy settings, Foxmarks 2.0.34 will crash if it makes its first network request while auto detection is underway.)
- You appear to have lost all your bookmarks after you installed the 2.0 version on a new machine (or you recently reinstalled Firefox). This is due to our new 2.0 server not talking to our 1.0 server. We were relying on you to upload your bookmarks to the 2.0 server, but in between versions you lost your local copy so the new server only sees the default set.
The good news is that all of these problems are addressable or are fixed already by the 2.0.36 version. Further, we've identified several operational and performance improvements that will help with our peak load, and we are working on a new version of the Foxmarks extension to address these. We hope to have a fully tested upgraded extension available on the Mozilla Add-Ons site within a week, but we will of course make it available here first for those of you who are willing to help us test it.
Meanwhile, if you are having problems with the 2.0 Foxmarks extension, here are some things you can do today to make things better:
- Upgrade to 2.0.36 from here -- note that it's not available on the Mozilla Add-ons site yet.
- If auto-sync doesn't seem to be working for you, try a manual sync (Ctrl-Shift-S on Windows/Linux, Cmd-Shift-S on MacOS). Better yet, try again at a low traffic time if you have that luxury.
- I think we mentioned this before, but please upgrade to 2.0.36, especially if you have a computer that has never successfully synced. You can download 2.0.36 here.
- If you suspect you may have corrupt bookmark data, you can fix it by following these (slightly tricky) instructions.
- If you think you've lost all your bookmarks, but are willing to believe that they still exist on the old Foxmarks 1.0 server, there are some instructions that will help you fix it here.
- If you're having a different problem, or nothing seems to fix it, we want to hear from you! Please email our support, and if possible include the last few dozen lines of your log file. Instructions on how to send us your log file are here.
We're not sure how many times we've apologized for the messiness around this upgrade, but we continue to be grateful to all of our users who have been patient with us, and who have shared advice with others on this blog. We have definitely learned some valuable lessons, but we're sorry you had to be the ones to teach them to us. We promise to do better next time. And once again, please know that good things are coming. Do you have lots and lots of bookmarks? Your syncs will be faster. You still waiting for that cool new feature we promised you? It's on the way. Firefox 3? Soon!
As usual, please feel free to share your experiences here, but if you are having problems, we hope you'll contact support, because we're not able to track and handle individual issues via the blog.
Thanks to all, and Happy 2008!