Monday, December 17, 2012

Xmarks Scheduled Maintenance

At Xmarks, we are working to make the bookmarking service more resilient in the face of unforeseen disasters, such as this summer's widespread power outages and extreme weather events like Hurricane Sandy. To that end, we are upgrading the distributed database behind the Xmarks service, with a goal of achieving zero downtime failover between data centers and zero downtime maintenance. Unfortunately, we are not quite there and must incur some service downtime to make these changes.

The Xmarks bookmarking service will be unavailable on Tuesday, December 18 from 22:00 to 23:59 EST (Wednesday 03:00-05:00 UTC) as we perform the first phase of this process.

During this time, any attempts to update your bookmarks or retrieve them through the plugin or on http://my.xmarks.com/ will result in temporary errors; these may show up as error icons in the Xmarks plugins. Bookmarks already in your browser can be accessed as normal. At the close of the maintenance window, normal bookmark syncing can resume and Xmarks will resolve the temporary errors on the next sync.

If you have any questions or concerns, either leading up to or during the scheduled maintenance, please direct them to our support team by opening a ticket: https://buy.xmarks.com/supportticket.php 

Thank you for your understanding and patience.

Best,
The Xmarks Team

99 comments:

  1. Great to see this foresight being realised into actual positive change. Keep up the good work.

    ReplyDelete
  2. 2 days in maintenance??? what is this???

    ReplyDelete
    Replies
    1. There were only two hours maintenance. But while on american time were at the end of Tuesday 18 of December, on european time were at the begining of Wednesday 19 of Dec. And it all passed.
      Thank you Xmarks staff for providing us so great free service and for your hared work on making it better day by day.

      Delete
  3. Paciencia tem limites! 24 hs em manutenção???

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  4. The every 5 minute error popups are a bit annoying in the mean time. :(

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  5. Thanks. Keep up the good work! :)

    Would have been nice if an email were sent to all users informing this. I thought there was something wrong at my end with the sync errors as I use both Chrome Sync and Xmarks and so spent the last few mins fiddling around with things, until I finally thought to check the blog just in case there's an outage.

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  6. What is the current status? I am so fed up with Xmarks creating duplicate Bookmark Toolbar folders, and having to rearrange everything.

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    Replies
    1. Hi Chip: All known issues should be resolved, if you're seeing any ongoing issues please reach out to our team: https://buy.xmarks.com/supportticket.php so we can investigate with you directly.

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  7. Yes sensible move. So long as its not too disruptive to users. Credit to Xmarks!!

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  8. Yesterday lost half of day, deleting 20000 duplicates bookmarks, today morning, I got surprice... all this ... is back again, there are hell of duplicates again. I switched off bookmarks sync in Chrome, what else should I do, to stop this terrible duplications?

    ReplyDelete
    Replies
    1. Please file a ticket with the team: buy.xmarks.com/supportticket.php so we can investigate this with you.

      Delete
  9. Xmarks has not posted anything for several months.
    When are you guys going to make a new blog post as I like reading it!

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    Replies
    1. How they say: No messages means good message, so go on! Let's have some fun (oooo I didn't write more than two words since last 5 years in English):
      Every user of xmarks tomorrow will send on the blog issue something like:
      "No messages on blog! It's terrible!!!! ;-) We needs to know how are, who are or some news (ex: bad or good behaviour / medical issues / problems whit sleeping / graduating / finding new job / finding new girl / last lost pen in the office) about xmarks workers: children's, wife's and/or husband" :-))))
      ...And then we (fans) will sleep well knowing who are The friends "Who knows much me better than my wife"( -> they have my web browser history synch of last.... years)
      ....And they know
      ....And they saw (no!! no!! I know what you are thinking but my wife knows about porntube ;-))) They saw what I have planed for Christmas gifts for my family :)))))))))
      so?! Give them tomorrow a sign that you are waiting and "Please file a ticket with the team: buy.xmarks.com/supportticket.php so we can investigate this with you." you will see !!!!!!!!!!!

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  10. This comment has been removed by the author.

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  11. The every 5 minute error popups are a bit annoying in the mean time. :(
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  13. I've been using xmarks forever, and I'd like to recommend an option to NOT sync the Other Bookmarks and Unsorted Bookmarks from Firefox. They aren't used and I keep having to delete them.

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